In this episode, we speak to two of the strategic minds driving innovation at supermaket giant Woolworths Group.

With over 14 million loyalty program members, Woolworths draws from a goldmine of customer feedback to develop new ways to shop for groceries while also evolving Australian retail careers and contributing to innovation in shopping centre design.

We hear from Jon Savell, Director of Property Portfolio – Leasehold, and Nej Elia, Head of Property eCommerce, about the various ways that this century-old retailer is blending online and offline pathways to purchase, and what goes on behind the scenes to bring such flexibility to this essential category.

Stay tuned for more instalments later in the year.