Design and fitout support to optimise your space

We deliver standout customer experiences through close collaboration with our retail and hospitality partners, drawing on local knowledge and global best practice to ensure impactful design and delivery outcomes.

Intuitive and culturally resonant design is integral to our mission to fulfil the whole-life needs of the communities we serve. By joining our network, you gain access to our extensive experience in the management of interior and service design, sustainable fitout, project management and visual merchandising.

To ensure your physical footprint works hard for you from day one, we will support your appointed design and shopfitting professionals throughout the design and construction of your store, kiosk, salon, café or restaurant.

Our dedicated tenancy design and delivery managers are on hand to provide guidance, inspiration and market intelligence in the lead up to your opening and in the future, highlighting ways to enhance your space as consumer needs evolve.

Understand the seven stages involved in bringing your retail concept to life:
1
Briefing and planning
Week 1-2

Your Retail Design Manager (RDM) takes you through the design ethos of the centre, design guidelines and timeframes, and suggests qualified local designers if required.

Your Tenancy Delivery Manager (TDM) outlines the site requirements, fitout guidelines and timeframe for the construction of your store.

2
Design
Weeks 3-6

Your appointed designer shares design drawings with the RDM for feedback on the look and feel of your space.

Next, your appointed consultants develop the preliminary design and service requirements.

In close consultation with us, your designer hones the plan for your space and submits their final design.

3
Design approval
Weeks 7-11

After any essential revisions have been made, we will issue your Final Design Approval documentation (which is required for the lodgement of any building permit or development application). 

Should QICRE be required to make changes to the base build to accommodate your design, your TDM will work with you to price and schedule these works.

During this time, you should arrange any utilities you require beyond the services embedded within the centre.

4
Ready for handover
Weeks 10-13

Once you have appointed a qualified shopfitter, your TDM ensures you have everything in place to execute a successful fitout. We then meet you on-site to officially hand over your premises.

5
Fitout
Timeframes vary
The RDM and TDM oversee your fitout to ensure all works are conducted in line with the approved design, centre regulations, environmental and construction best practice in a timely fashion.
6
Open for trade

After your shopfitter has completed works and submitted occupancy certification, the TDM arranges a pre-opening inspection. 

Once pre-trade requirements are satisfied we will arrange for hoardings to be removed.

7
Post-trade

Should any defects or departures from the approved design be identified, you are obliged to rectify these within 14 days.

Every lease cycle we will supply you with a report that lists recommended upgrades to your premises to ensure your business continues to thrive in a rapidly evolving marketplace.

Download design and fitout guidelinesDownload design and fitout guidelines
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Have a query about design and fitout at our places?
Speak to our team about the design and fitout process
for specialty and food retailers at each of our centres.
Techne
This award-wining architecture and interior design studio is renowned for designing modern spaces that effortlessly connect creative form with commercial viability. Through partnering with Techne we bring our placemaking vision to life by creating inspiring, human-centric leisure spaces.
Quantium
Quantium uses forecasting systems and transactional credit card data to offer insights into customer demographics and shopping behaviour. These insights allow us to measure the impact of our marketing and guide our business decisions while accelerating innovation and growth.
Accenture
Our partnership with Accenture delivers digital transformation across our business. Through a combination of research, improvement initiatives and information technology solutions, we are evolving at pace to meet the needs of the future consumer and innovating our customer experience.
Urbis
Urbis provides access to valuable big data related to market and consumer demand, demographic and psychographic insights, population projections and retail mega-trends. These insights inform our business and customer experience strategy, allowing us to respond to the individual needs of our assets.