The motion alert technology, being implemented in high-risk areas, is a first in the shopping centre industry and greatly improves our ability to respond swiftly to prevent potential incidents. When an alert is triggered, the image from the alerted camera immediately appears on the screen in front of the security guard in the control room. In addition to the alerts, red LED lighting flashes behind the main wall in conjunction with an audio alarm to ensure alerts cannot be missed.

QIC developed a self-harm audit tool with assistance from Lifeline. This tool was used in conjunction with centre staff knowledge and a review of the last two years of incidents at our centres to identify the high-risk areas for best placement of the motion alert technology within our centres.

In addition to intervening and supporting people experiencing distress in our centres, Project Safe-Guard also protects the welfare of our customers, staff, security team and first responders.

Outside of the reporting period, QIC’s Deb Palmer was acknowledged for leadership and innovative work creating Project Safe-Guard, receiving the prestigious Frank Lowy Fellowship in November 2022.

Demonstration of control room alerts

Example of analytics – crossing line. This scenario is demonstrating someone entering a rooftop car park after hours.